Implementation of a new concept of counselling by the Federal Employment Agency

Since 2009 the Federal Employment Agency has established a new concept for counselling (BeKo – Beratungskonzeption). The introduction has comprised a systematic (and meanwhile accomplished) process of qualification whereby all counsellors have been trained according to this new concept.

On behalf of the Institute for Employment Research (run by the Federal Employment Agency) a study is beeing carried out aiming to analyse how the introduction and training of this new concept has been implemented in terms of organisation as well as regards its possible impact on counselling competencies and quality. The implementation and impact of BeKo is beeing evaluated nationwide by the Sociological Research Institute Göttingen (project management), Zoom e.V. as subcontractor and two other institutes. The evaluation was started January 2012 and ends September 2013. It contains interviews and written questionnaires with unemployed, counsellors as well as trainers, experts and management at local, regional and national level.

Contact: Sandra Kotlenga and Nils Pagels